We replaced six tools inside our own agency. Here's what changed.
We use Braes to run our own large multi-location home health and hospice agency — 1,200 patients a month, 80,000+ visits a year, the same product we sell. Below: the six tools we replaced, and the three workflows that look completely different now.
Six logins. Six data models. No idea what was true.
The system of record for everything clinical and operational.
HIPAA-safe texting between office, clinicians, and patients.
Project tracking for referrals, eligibility, and admission.
Inbound fax intake and document field extraction.
Pre-claim review for ICD-10, acuity, case-mix, payor gaps.
Voice-to-note capture during the visit, mapped to OASIS.
─── plus the spreadsheets we used to load-balance points, track quality issues, and hand off work between teams. all of it now lives in one operator-built system.
Three workflows we don't do the same way anymore.
From a faxed referral to a scheduled visit.
Intake that used to take 45 minutes of manual entry now takes a few — and the patient is on the calendar before the referring physician hears back.
- Fax arrives, sits in a queue
- Office staff manually rekey every field into the EMR
- Eligibility checked later — sometimes after the first visit
- Hand-offs between intake, scheduling, and clinical lived in inboxes and post-its
- Every field on the fax extracted automatically
- Duplicate patients flagged on contact
- Eligibility verified before anyone picks up the phone
- Workflow engine handles the hand-offs end-to-end
From 90-minute OASIS notes to 15.
OASIS time dropped from about 90 minutes per assessment to about 15 — a 6× improvement, on the same product we built for our own clinicians.
- Clinicians charted on tablets after visits, often late at night
- OASIS scoring done in a separate tool, then transcribed
- Case-mix and acuity edits ran a week or more behind the visit
- Coding errors got caught at the claim, not at the visit
- Ambient scribe captures the visit in the room
- OASIS draft is ready before the clinician leaves the home
- Clinician reviews and edits — 15 minutes instead of 90
- The same draft routes through pre-claim QA before it ships
From end-of-month surprises to pre-claim catches.
Revenue ops moved from a month-end firefight to a continuous, pre-claim workflow. The work that used to live in spreadsheets lives in Braes.
- Coding errors found weeks later by the billing team
- Denied claims worked as a backlog, not a workflow
- AR aging tracked in a spreadsheet outside the EMR
- Nobody could tell the CFO what the day actually looked like
- Every visit reviewed pre-claim by Revenue Assurance
- Issues ranked by dollar impact, routed to the right person
- Open issues drillable from the morning briefing
- CFO sees today's ranked issues before the day starts
─── these are the workflow changes inside our own agency. the system that runs them is the same system you would buy. nothing on this page is a marketing mockup.
“We didn't want another tool.We wanted to delete the stack and start over. Braes is the start-over.”
Want the same workflow change for your agency?
We'll map the first operating loop Braes should close in your agency — from detection through verified outcome. Direct line to the founders, and you'll be running on the same product we run ourselves.